Right of withdrawal

Withdrawal period

As a consumer you may withdraw from a contract for digital content within 14 days of concluding it, without giving a reason and without cost.

How to withdraw

Use the two-step withdraw from contract button on your order page, or tell the seller named on the order by an unambiguous statement — an email to [email protected] is enough. You may use the model form below but you do not have to.

Effects of withdrawal

The seller refunds all payments received without undue delay and in any event within 14 days of being informed, using the same means of payment you used, at no cost to you. Where the payment provider is the merchant of record, its portal is the route for that refund and its terms describe the same statutory right.

When the right ends early

For digital content not supplied on a physical medium, the right ends when supply begins, provided you gave express prior consent to that immediate supply and acknowledged that you lose the right by doing so. Bytesforge collects both in one dedicated, unticked checkbox shown once per purchase on the download gate, after purchase. The exact wording is:

I request that the supply of this digital content starts now, before the 14-day withdrawal period ends, and I acknowledge that I lose my right of withdrawal once the download begins.

The version of that text, the time, and a hashed record of the request are stored against your purchase. Current version: crd-16m-2026-06-19.

Until you tick it, nothing is downloadable and the withdrawal right is intact. If the consent was never asked correctly, the 14-day period does not start to run out — it is extended by twelve months.

Buyers in Great Britain

The equivalent 14-day cancellation right applies under the Consumer Contracts Regulations 2013, with the same rule for digital content supplied with your consent before the period ends.